Following are the general guidelines for the No Questions Asked Policy:
a) Wakefit’s No Questions Asked policy becomes applicable from the date of product delivery.
b) You can use the No Questions Asked policy if you ordered a wrong size product.
c) You can use the No Questions Asked policy in case a wrong product or same product but of different size, color or design was sent to you.
d) You can use the No Questions Asked policy in case the product was not as per your expectations (color or quality issues).
e) In case you wish to return or replace a product having associated items (pillow cover with bedsheet, extra pillow fillers given separately with Wakefit pillows), then you need to return the associated product as well.
f) No Questions Asked policy can only be used to replace the product with the exact same product (same SKUs). In case if you wish to try a different product either from the same category (ex- exchange a bedsheet with a different pattern bedsheet) or other category (ex- exchange a bedsheet with a Sofa) we request you to return the current order and place a new order separately.
Currently the replacement is available only within the same product of the same design and quantity. It means that if you wish to replace the Wakefit Periwinkle fitted bedsheet, you will be sent only a new Wakefit Periwinkle fitted bedsheet.
The option to exchange the product with a new similar product of different size, design or quantity (ex- if you wish to exchange the Wakefit Periwinkle King size fitted bedsheet with the Wakefit Ripple King size fitted bedsheet) or with another product (ex- if you wish to exchange the Wakefit Periwinkle King size fitted bedsheet with a Wakefit Java Coffee Table) is unavailable. In such cases you need to return the original product and then order a new product separately.
Lastly, Wakefit reserved the right to deny the return or replacement of products purchased if a customer misuses the No Questions Asked policy in any way. Such scenarios are picked up by Wakefit on a case to case basis at the sole discretion of Wakefit. In case you wish to return or replace a product having associated items (pillow cover with bedsheet, extra pillow fillers given separately with Wakefit pillows), then you need to return the associated product as well.
To return a product to Wakefit, please follow these steps:
Customers can return/replace the Wakefit products within the specified return/replacement period for certain categories having the No Questions Asked policy applicable. In order to place the return or replacement request please follow the following steps:-
- Go to the orders page
- Select the product
- Select the return/replace option
- Choose the reason for return/replacement
- Select the address for pickup. (Note: The pickup service by our courier partners must be available at this address)
- Confirm the return/replacement and get the estimated date of pickup
- Place the product in its packet but do not seal it. Please ensure the product is unused, unwashed with all the tags intact.
- Hand over the original product to our delivery staff. In case of replacement, the new product will be sent to you after the pickup is successful. The status of your request can be tracked on the orders page.
Currently the No Questions Asked policy is applicable on certain products and categories only. Please look for the No Questions Asked trust badge on the product pages. We are working on expanding this policy to other products and categories soon.
Below mentioned are the categories on which we currently have the No Questions Asked policy applicable along with the number of days for which the No Questions Asked policy will be applicable from the date of delivery.
| Category |
No Questions Asked policy days from the date of delivery |
| Mattress |
100 days |
| Leatherette sofa |
100 days |
| 3 Seater Sofa |
100 days |
| L Shape Sofa |
100 days |
| Ottoman |
100 days |
| Mattress Protectors |
10 days |
| Sleeping Pillow |
10 days |
| Fitted Bedsheets |
10 days |
| Comforter |
10 days |
| Towels |
10 days |
| Flat Bedsheets |
10 days |
| Sherpa Blankets |
10 days |
| Cushion |
10 days |
| Dohar |
10 days |
| Wedge Pillow |
10 days |
| Pillow Protector |
10 days |
| Pillow Cover |
10 days |
| Foam Pillow |
10 days |
| Bath Mats |
10 days |
| Toilet Mats |
10 days |
| Door Mats |
10 days |
| Yoga Mats |
10 days |
| Runners |
10 days |
| Rugs |
10 days |
| Carpets |
10 days |
The return/replacement policy period will be counted from the delivery date of the original item.
While Wakefit believes in putting the customer's needs first, it might be possible that, under some circumstances, if the return or replacement criteria is not satisfactorily met then the return/replacement can be put on hold until further clarifications.
Wakefit initiates the refund after the returned item has reached us and the quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Wakefit warehouse.
The refund amount is expected to reflect in the customer account in 1 to 2 days after the refund has been initiated by Wakefit as per the Returns Policy, depending on the bank partner
In case of any refund discrepancies, Wakefit may at its sole discretion request you to share a screenshot of your bank statement.
If you are returning multiple products from a single order, you will receive a separate Return ID via email for each item. On the assigned pick up date our delivery agent/ courier partner will pick the products from the same pickup address.
The product will be sent back to you if the product you have returned is dirty, damaged or the original tags are missing. In the event that customer fails to accept the receipt of the re-shipped item, customer shall continue to be not eligible for a refund, and Wakefit assumes no liability with respect to the return or refund for the said re-shipped item.
The status of your request can be seen in the “My Orders” section after you login to your account.
No, the products can not be exchanged for a different product or design. The products can only be returned or replaced by the same product under this policy.
If you paid for the order online, then the refund will be credited to the same source of payment. If you paid on delivery, then you will receive a refund to your bank account.
The schedule of the pickup will be communicated after you place your return request. Our courier partner will separately contact you prior to the scheduled pickup. Keep the products ready with the original tags in the packaging in which they were sent. Please keep the package unsealed. In the case of larger products such as mattresses, the courier partners in some locations will bring the packaging material with them and take the product in it. For other courier partners, the packaging material might be sent to you before the pickup and you have to keep the mattress packed in it.
No, you can only place the return or replace requests within the timeline specified in the NQA policy for the product.
